Cancellation & Refund Policy

1. Digital Goods & Compute Consumption

solligence.in sells prepaid digital compute time allocations ("Time Remaining"). Due to the immediate real-time provisioning of dedicated cloud hardware resources, compute time consumed during active video rendering is non-refundable.

2. Zero-Charge Anti-Burn Guarantee (Failed Renders)

If a video generation job fails or is interrupted due to a system error, render timeout, or platform-side issue, our credit engine automatically applies our Zero-Charge Anti-Burn Guarantee: 0 seconds of compute time are deducted and your balance remains untouched.

3. Eligible Refund Scenarios

We provide full or partial refunds under the following circumstances:

• Accidental Duplicate Billing: If your account is billed multiple times for the same transaction.
• Payment Deducted but Balance Not Credited: If an order is marked paid by the payment gateway but the compute time is not reflected in your account within 30 minutes.
• Completely Unutilized Packs: If a pack was purchased by mistake and 0 seconds have been utilized, a full refund request may be submitted within 48 hours of purchase.

4. Refund Processing Timeline

Approved refunds will be initiated within 24–48 hours of verification and will be credited back to the original source payment method (UPI, bank account, or credit/debit card) within 5 to 7 business days, subject to your bank's processing schedule.

5. How to Request a Refund

To request a refund or billing review, please email support@solligence.in with your registered phone number and Cashfree Order ID / Payment Reference.